Legal
Shipping Policy
Last updated · Effective 2026
Ascend Prive LLC ships research-grade reference materials within the United States — the 50 states and Washington, D.C. — only. The policy below sets out our processing windows, carrier options, packaging, and the rules that govern lost or undeliverable orders.
Processing time
All orders are processed within 1–3 business days of confirmed payment receipt. Orders placed on weekends or federal holidays will begin processing the following business day. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping methods & timelines
| Method | Estimated transit | Tracking | Cost |
|---|---|---|---|
| USPS First Class | 3–7 business days | Yes | Calculated at checkout |
| USPS Priority Mail | 2–3 business days | Yes | Calculated at checkout |
| UPS Ground | 3–5 business days | Yes | Calculated at checkout |
| UPS 2-Day Air | 2 business days | Yes | Calculated at checkout |
Expedited shipping options from USPS, UPS, and FedEx (where available) are live-priced at checkout once your shipping address is entered. Expedited shipping is not waived by the $200 free-shipping threshold, which applies to standard USPS Priority Mail only.
Packaging and storage on receipt
All lyophilized peptides are packaged with appropriate protective materials to maintain physical integrity during transit. Lyophilized powders are stable at ambient temperature for the duration of standard transit and do not require refrigerated shipping. Upon receipt, store all peptides at −20°C as indicated on the product label. Ascend Prive LLC is not responsible for product degradation resulting from improper storage by the buyer after delivery.
Domestic shipping
We ship to all 50 United States and Washington, D.C. We do not ship to P.O. Boxes for orders requiring signature confirmation. Free shipping may be offered on qualifying orders as indicated during checkout.
Shipping area
IMPORTANT: Ascend Prive LLC ships exclusively within the United States — the 50 states and Washington, D.C. We do not ship internationally, and we do not ship to U.S. territories.
Checkout verifies that the shipping state and ZIP code fall within the 50 United States or Washington, D.C. before payment is accepted. Orders with an address outside that area — including any other country, U.S. territories, or an unrecognized state — cannot be placed. If you believe your order was rejected in error, contact us using the details below.
Order tracking
Tracking information will be emailed to the address on file when your order ships. Allow 24 hours for tracking information to update in the carrier's system. If you have not received tracking information within 5 business days of your order confirmation, contact us at ascendprive.shop.
Lost or stolen packages
Ascend Prive LLC is not responsible for packages confirmed as delivered by the carrier. If tracking shows delivery but you have not received your package, contact the carrier directly and file a claim. We will assist in the investigation but cannot guarantee replacement for packages confirmed delivered.
Address accuracy
You are responsible for providing an accurate and complete shipping address at checkout. Ascend Prive LLC is not responsible for orders shipped to an incorrect address provided by the buyer. Address correction requests must be made before shipment. Once an order has shipped, we cannot guarantee address changes can be made.
Contact
Shipping inquiries: Ascend Prive LLC · research@ascendprive.shop · Brownsville, Texas.