Package Protection Terms

Package Protection is an optional $2.99 add-on purchased at checkout. When an order includes it, Ascend Prive LLC guarantees a remedy for the following, beyond what our standard Refund & Return Policy provides:

• Loss in transit — a package that never arrives.
• Damage on arrival — reported within 7 calendar days of delivery, rather than the standard 48 hours.

For a valid claim within the limits below, coverage is guaranteed — it is not subject to our discretion the way the standard policy is.

The form of the remedy is Ascend Prive LLC's choice: we will either send a replacement or issue a refund. We generally send a replacement where the product is in stock.

• Damage— within 7 calendar days of the carrier's delivery timestamp.
• Never arrived — from 10 business days after the ship date, and within 30 days of the order date.

• Up to $300 of order subtotal per claim. Order subtotal excludes shipping and the protection fee itself.
• One open or approved claim per order.
• Two approved claims per customer, lifetime.
• We may decline claims where there is evidence of abuse.

• Orders shipped to an incorrect address provided by the buyer.
• Orders seized by customs due to import restrictions in the buyer's jurisdiction.
• Products that have been opened, reconstituted, or used in any manner.

Submit the claim form at ascendprive.shop/protection-claim with your order reference and the email on the order. We respond by email within two business days.